Where to Find Big Ben Online: Login Guide for AU Players

"Invalid email or password" error

• Double-check your email address spelling.
• Confirm your password is entered in the correct case (passwords are case-sensitive).
• Ensure Caps Lock is off.
• Try resetting your password via the Forgot Password flow.

Account locked after multiple failed attempts

• For security, accounts lock temporarily after 5–10 failed login attempts.
• Wait 15–30 minutes, then try again.
• If the issue persists, contact the partner casino's support team via live chat or email.

"Device not recognised" or verification code required

• This is a security measure protecting your Big Ben account. Check your email or SMS for a verification code.
• Enter the code on the login screen to verify your device.
• You may verify once per device; subsequent logins from that device won't require verification.

App login fails but web login works

• Clear the app cache: Settings > Apps > [Casino App] > Storage > Clear Cache.
• Uninstall and reinstall the app.
• Ensure your device OS is fully up to date.

"Session expired" after logging in to play Big Ben

• You've been logged out due to inactivity (usually 30–60 minutes).
• Simply log in again. This is a standard security measure.

Enable two-factor authentication (2FA)

Two-factor authentication adds a critical second layer of protection to your Big Ben account. After entering your password, you'll verify your identity using a code sent to your email or phone.

To enable 2FA:

1. Log in to your account.
2. Go to Settings or Account Security.
3. Select Two-Factor Authentication or 2FA.
4. Choose email or SMS delivery.
5. Confirm and save.

Verify new devices

When you log in from a new device, the partner casino may ask you to verify it. This prevents unauthorised access if your password is ever compromised. Keep your email and phone number current in your account settings.

Use a strong, unique password

• Create a password with at least 12 characters.
• Mix uppercase, lowercase, numbers, and symbols.
• Avoid personal information (birthdates, pet names, etc.).
• Use a different password for the casino than for other websites.

Log out on shared devices

Always click Logout when you finish playing Big Ben on a shared computer or phone. Don't rely on simply closing the browser tab.

Monitor account activity regularly

Check your login history and recent transactions. If you spot unfamiliar activity, contact support immediately.

Q: Can I log in to Big Ben directly, or do I need to use a casino website?

A: Big Ben is a pokie game, not a standalone platform. You log in at our partner AU casino, then access Big Ben from their pokies library. You cannot log in directly to the game itself — the casino is your gateway to play.

Q: Is it safe to log in to the partner casino on my mobile phone to play Big Ben?

A: Yes, absolutely. The partner casino's mobile site and app both use industry-standard encryption to protect your login credentials and personal data. We recommend enabling two-factor authentication for extra security, and always log out when you finish playing Big Ben on a shared device.

Q: What should I do if I'm still unable to log in after trying all the troubleshooting steps?

A: Contact the partner casino's customer support team via live chat, email, or phone. They can verify your identity and restore access quickly so you can get back to spinning Big Ben without delay.

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Responsible Gambling Notice: Play Big Ben and other pokies for entertainment only. Set limits on time and money spent. If gambling becomes a problem, contact Gamblers Help (1800 858 858) or visit nlrc.org.au for support. The partner casino is licensed and regulated by the appropriate state authority. Players must be 18+ to play.